Owning a small to medium-sized retail business, operating a service or proprietorship within the hospitality industry, and other such for-profit endeavors are all on the verge of coming with a requirement to integrate POS technology into every aspect of operations. Those whose limited understanding prevents them from getting on board will simply fade out — unless they have a very generous benefactor who enjoys wasting money. If your spectrum of knowledge pertaining to POS technology — and all of the various operational tasks it streamlines — consists of envisioning it as a high-tech form of checkout, it’s time to POS-up.
More than a Fancy, High-Falutin’ Cash Register
A POS system is vastly more than an improved method of producing speedier checkout processes, although POS technology is certainly capable of doing that. By Integrating POS technology into your operations, you have a tool for creating, most efficiently and effectively using, storing, accessing, assessing, retrieving, comparing, counting, replenishing, projecting — just to list a few. Within the scope of POS functionality, you have broad spectrum information and impeccable aptitude for effectively micromanaging every component of your responsibilities — including products or inventory, employees, vendors and customers. A POS system, while being a super-charged form of accepting payments, is also about the furthest-away business tool that you could ever conceive of — no matter how hard you tried.
Your Best Worker, Ever
With a well-matched POS system to complete your business operations, it becomes your financial advisor, your manager, your CEO, your accountant, your bean counter, your customer satisfaction engineer, your undercover security system and much more. And unlike humans — even the most well-intentioned ones can occasionally slip up, with some others who are not so lacking in harmful intentions capable of providing incorrect information that could prove nearly ruinous in the right scenarios — so unlike humans, your POS can not let you down. This is, obviously, provided that the info is entered in correctly and succinctly. This being stated, at the very foundation of POS technology lies the critical need to match functionality with need, mostly on a “by industry” basis.
Educated Choosing is Imperative in POS Shopping
It is your responsibility as a business owner to make sure the POS system is well-suited for your business. A small, Mom and Pop-style business in Zeb Oklahoma will certainly have different needs than a Food Truck enterprise consisting of multi-trucks and operating out of NYC. In the same manner of thinking, a sit-down dining establishment and bar’s POS requirements would not be the same as those best-suited for a trendy boutique that’s selling sunglasses at a mall kiosk. You must first learn enough to be able to narrow down your choices by need. A program loaded with an excessive number of features will prove to be more overwhelming than helpful — particularly for the novice. On the other side, not having a way to manage a business’ core operations would parlay into a waste of time and money. The time you spend on getting the right system will pay off, exponentially.
Prevent Problems with a Smart POS Start
There are a number of ways in which a less than stellar start can threaten your relationship with your new potentially best friend — your POS. The following are among the most frequently shared POS “don’t dos,” from now-seasoned POS fans whose starts almost nixed the deal:
- Don’t Neglect Training Your Employees. A great aspect of POS systems is the training they provide, ensuring the same information and methods are given to each employee.
- Don’t Give Blanket POS Access to everyone on Staff: While certain POS components are designed for use by different sectors, like servers, bartenders, sales associates and more, limit all other access to only one or two trusted employees in addition to yourself.
- Don’t Dispense with Customer Support too Soon: Make sure you’ve thoroughly “got it” before winging it on your own.
- Don’t Think Because One Type of POS Works for a Buddy, it’s What You Need: Again, every business — even two different ones within the same industry — will have different priorities. YOU do the homework and YOU do the choosing.
- Don’t buy the POS Hardware Before Studying Software Options. Just don’t, and you’ll understand why, rather quickly.
- Don’t Take too Long to Program Your POS, Fully: Snooze ya lose, or better, piecemeal starts are a good way to become frustrated to the point of giving up. Invest the time, and your POS will make you a happy camper, all the way around!